IT Help Desk

IT Help Desk

IT Help Desk

Organization Service desk is at the heart of any Business running on IT infrastructure. The help desk plays a important role in ensuring reliability, availability and the continuity of IT services for the organization and the end-users working and utilizing the services of the system. Help desk services are designed to be a single contact point for various types of requests landing into the organization both from internal users as well as external customers and vendors.

At SV Infotech we understand the importance of an effective Help Desk service and have put into practice a consistent set of processes, tools and technology to help customer achieve their Service desk requirements and expectations to the finest levels. SV Infotech provides helpdesk, asset management and vendor/customer management services with excellent integration of the organizational process requirements into the overall IT service infrastructure management.

Service Offerings from the SVinfotech Help desk includes:

Level1 & Level2 Support: Helps in generating tickets, tracking of tickets and low level resolution support for different type of service requests. The services provided involves actions to helping/restoring normal service operations for the affected user or business process as quickly as possible and minimize any major impact on the business.

Level3 & Level4 Support: Tracking and prioritizing of business sensitive tickets which can impact smooth functioning of the business, ensuring off-shore as well as on-site support on need basis.